Custom Orders &
Returns.

Custom orders & returns

Most FIFE Trip Collections are made specifically for a particular group. That means our return process is different from a conventional apparel retailer.

Custom and Personalized Products

Once a custom order has entered production, it generally cannot be returned or exchanged because of:

• change of mind;
• incorrect size selected by the customer;
• incorrect customer-supplied name or personalization;
• trip cancellation;
• preference changes after artwork approval; or
• other customer-requested changes.

This does not affect rights or remedies that cannot be excluded under applicable law.

Before Production

If you need to change or cancel an order, contact FIFE as quickly as possible. If production has not started, we will determine what changes can reasonably be made. Design work, garment purchases, supplier charges, deposits or other costs already incurred may affect the amount that can be refunded, subject to applicable law and the terms communicated when the order was placed.

FIFE Production Errors

If FIFE or its production partner makes an error and the finished product materially differs from the approved order, contact us at FIFECLOTHINGSUPPORT@GMAIL.COM promptly after receiving the order. Please include:

• order or Trip Number;
• description of the problem; and
• clear photographs showing the issue.

After reviewing the claim, FIFE may, as appropriate and subject to applicable law, repair, replace, reproduce or refund the affected item.

Damaged or Defective Products

If a product arrives damaged or appears to contain a manufacturing defect, contact FIFECLOTHINGSUPPORT@GMAIL.COM promptly after delivery with photographs and the applicable order information. Do not discard the product until FIFE has reviewed the issue.

Sizing

Please verify sizes before approving your group order. Different manufacturers may fit differently. A properly produced customized product generally cannot be exchanged solely because an incorrect size was submitted, except where applicable law requires otherwise.

Colour and Placement

Minor differences between screen colours, digital mockups and physical products can occur.

Small variations inherent in embroidery, printing and garment construction are not necessarily considered defects.